Refund policy
All our products are made to order, thoroughly inspected and carefully packed for you. Thus, we have a no return policy. However your order is eligible for exchange in the following conditions:-
(a) You received a damaged or wrong product (we will initiate reverse pickup in this case).
(b) The size of the product does not match with the ordered item size chart/ custom measurements you shared by you.
Exchange Procedure
If you are eligible for an exchange as per the policy mentioned above, kindly reach us on Instagram DM/WhatsApp.
Provide the following details:
Order number.
Reason for return.
Photos (if applicable) showing any defects or issues.
We will reach out to you for exchange procedures & options. Please ensure that the product is unused and packaged along with original tags/ labels.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
Inspection and Approval:
Once we receive the returned item, our team will inspect it.
If approved, we will process the refund.
Refund Procedure
Refunds will be issued to the original payment method used during the purchase.
Allow 5-7 business days for the refund to reflect in your account.
For any questions or assistance regarding order cancellations, please contact our customer service team labelreshmahiralal@gmail.com or WhatsApp us on +91 80-75167164
Cancellation Window:
Customers can cancel their order within 24 hours of placing it. After this period, the order cannot be canceled.
Please note that 4% transaction charge will be deducted from the refund amount
Cancellation Process:
To cancel an order, customers must contact our customer service team via email or phone.
Provide the following details:
Order number.
Reason for cancellation.
Refund for Canceled Orders:
If the cancellation request is within the specified window, we will issue a full refund to the original payment method.
Customized or Personalized Items: Orders with customizations cannot be canceled.
